Ecc Oregon

Customized Service and Training

Environmental Controls offers a wide array of service and training packages that make the difficult job of managing your facility easier. We customize each and every package to meet each owner’s individual needs. We can use the allotted time for maintenance and repair of controls and equipment, as well as training your personnel on-site. Our service agreements include the following:

24-Hour Emergency Service 503-332-0313
Emergency service calls are addressed immediately. Our service technicians carry cell phones for prompt and direct response to your urgent problem.

Automated Work-Order Dispatch
Our unique capability of having automated work order dispatch system allows us to provide both quality and efficient customer service. Our service technicians are equipped with wireless laptops, providing easy access to factory information, the internet, and our work order system. Remote diagnostics and emergency on-site services assure continuous system operation.

Remote Monitoring
We can monitor your site from our office using software designed for system alarm logging. Preset alarm messages will dial-out from the remote site to the Environmental Controls terminal and be responded to accordingly.

System and Service Log
We will provide you with a service log for documenting concerns, questions, and other related items requiring our attention. Each scheduled service visit will begin with a review of the log.

Critical On-Line Support
A service specialist will be made available to aid in analyzing problems and recommending possible solutions. This service often eliminates the need for an on-site visit, saving you time and money. This feature is offered during a customer specific time frame.

System Database Protection
The stored electronic information (programming, set points, etc.) in your system represents a large part of your investment. We will backup your entire database on a regular basis to ensure that it is always complete and up-to-date. We will also maintain a site copy at your facility as well as keeping a protected copy in our office.

Software and Firmware Upgrades
Alerton periodically releases software updates that provide added features or speed to your system. We will provide these upgrades as they become available, always keeping your system current. To increase the building systems efficiency, we will provide software/hardware engineering for a predetermined number of hours, control points or zones, to allow for additional HVAC equipment, or new additions such as lighting and irrigation zones to the Alerton Energy Management System.

Parts Coverage
Environmental Controls can warranty any and all parts associated with your control system, including computers and other manufacturers' equipment.

Proactive Maintenance
Preventative maintenance will lengthen the overall life of the equipment and ensure the building is functioning as efficiently as possible. Computer performance, network speed, and sensor calibration are just a few of the items that can benefit from regular service attention.

Systems Commissioning
Over time, performance of critical field devices can degrade. Verification of controlled component operation is an effective way to maximize building efficiency. This is accomplished via the system software and physical verification. We can individually activate and verify critical system components and document their performance. "Hands-on" inspection of these devices in action ensures the most efficient and comfortable environment.

Performance Testing
Environmental Controls can use our knowledge of systems and programming to make system changes that increase comfort and efficiency. Over the years, systems can be modified or changed to a point where they are not performing at optimum efficiency. We can review the system specifications and make the necessary corrections to optimize your facility’s performance.

Oregon Air Reps Equipment Services
Our parent company – Oregon Air Reps is a leading provider of HVAC equipment and services. Environmental Controls service technicians are cross-trained, allowing them to work on both mechanical equipment and controls. This provides our customers with greater efficiency and service.

OAR provides the following services:

ABB Drives Warranty Repair Service
Environmental Controls is a Drives Service and Support (DSS) partner for ABB Drives. We have qualified and experienced technicians who are trained to perform warranty service on ABB ACH550 and ACH400 drives. In the event of a problem, we can troubleshoot your ABB drive and restore it to operation quickly.

ABB Drive Start Ups
Our qualified and experienced technicians are trained to perform start ups of ABB ACH 550 drives for your HVAC systems. By using ECC technicians to start up your ABB Drives, you will receive an additional year on your standard 1-year warranty. We have performed thousands of successful drive start ups.

General HVAC Retrofit
Equipment analysis and replacement can save energy and maintenance costs

General HVAC Preventive Maintenance & Service
We service all brands of commercial HVAC equipment

AAON Warranty Service
Factory certified technicians

McQuay Warranty Service
Factory trained technicians

IAQ Surveys
Sophisticated monitoring of equipment to identify indoor Air Quality problems


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	Home > Service Solutions > Service Department > Customized Service and Training Customized Service and Training Environmental Controls offers a wide array of service and training packages that make the difficult job of managing your facility easier. We customize each and every package to meet each owner’s individual needs. We can use the allotted time for maintenance and repair of controls and equipment, as well as training your personnel on-site. Our service agreements include the following: 24-Hour Emergency Service 503-332-0313 Emergency service calls are addressed immediately. Our service technicians carry cell phones for prompt and direct response to your urgent problem. Automated Work-Order Dispatch Our unique capability of having automated work order dispatch system allows us to provide both quality and efficient customer service. Our service technicians are equipped with wireless laptops, providing easy access to factory information, the internet, and our work order system. Remote diagnostics and emergency on-site services assure continuous system operation. Remote Monitoring We can monitor your site from our office using software designed for system alarm logging. Preset alarm messages will dial-out from the remote site to the Environmental Controls terminal and be responded to accordingly. System and Service Log We will provide you with a service log for documenting concerns, questions, and other related items requiring our attention. Each scheduled service visit will begin with a review of the log. Critical On-Line Support A service specialist will be made available to aid in analyzing problems and recommending possible solutions. This service often eliminates the need for an on-site visit, saving you time and money. This feature is offered during a customer specific time frame. System Database Protection The stored electronic information (programming, set points, etc.) in your system represents a large part of your investment. We will backup your entire database on a regular basis to ensure that it is always complete and up-to-date. We will also maintain a site copy at your facility as well as keeping a protected copy in our office. Software and Firmware Upgrades Alerton periodically releases software updates that provide added features or speed to your system. We will provide these upgrades as they become available, always keeping your system current. To increase the building systems efficiency, we will provide software/hardware engineering for a predetermined number of hours, control points or zones, to allow for additional HVAC equipment, or new additions such as lighting and irrigation zones to the Alerton Energy Management System. Parts Coverage Environmental Controls can warranty any and all parts associated with your control system, including computers and other manufacturers' equipment. Proactive Maintenance Preventative maintenance will lengthen the overall life of the equipment and ensure the building is functioning as efficiently as possible. Computer performance, network speed, and sensor calibration are just a few of the items that can benefit from regular service attention. Systems Commissioning Over time, performance of critical field devices can degrade. Verification of controlled component operation is an effective way to maximize building efficiency. This is accomplished via the system software and physical verification. We can individually activate and verify critical system components and document their performance. "Hands-on" inspection of these devices in action ensures the most efficient and comfortable environment. Performance Testing Environmental Controls can use our knowledge of systems and programming to make system changes that increase comfort and efficiency. Over the years, systems can be modified or changed to a point where they are not performing at optimum efficiency. We can review the system specifications and make the necessary corrections to optimize your facility’s performance. Oregon Air Reps Equipment Services Our parent company – Oregon Air Reps is a leading provider of HVAC equipment and services. Environmental Controls service technicians are cross-trained, allowing them to work on both mechanical equipment and controls. This provides our customers with greater efficiency and service. OAR provides the following services: ABB Drives Warranty Repair Service Environmental Controls is a Drives Service and Support (DSS) partner for ABB Drives. We have qualified and experienced technicians who are trained to perform warranty service on ABB ACH550 and ACH400 drives. In the event of a problem, we can troubleshoot your ABB drive and restore it to operation quickly. ABB Drive Start Ups Our qualified and experienced technicians are trained to perform start ups of ABB ACH 550 drives for your HVAC systems. By using ECC technicians to start up your ABB Drives, you will receive an additional year on your standard 1-year warranty. We have performed thousands of successful drive start ups. General HVAC Retrofit Equipment analysis and replacement can save energy and maintenance costs General HVAC Preventive Maintenance & Service We service all brands of commercial HVAC equipment AAON Warranty Service Factory certified technicians McQuay Warranty Service Factory trained technicians IAQ Surveys Sophisticated monitoring of equipment to identify indoor Air Quality problems
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